General information

Vehicle insurance

All rentals require customers to review and accept Overland Yukon’s Insurance Policy.

Our coverage includes:

  • Third-Party Liability

  • Collision

  • Comprehensive

Travel into Alaska, USA is permitted with payment of the required USA surcharge.

Full details are outlined in our Terms & Conditions.

Reservation Payment

To confirm your booking, a 25% payment of the total rental amount is required at the time of reservation.

Final Payment

The remaining balance will be automatically charged to the card on file 14 days prior to the scheduled rental start date.

By confirming the reservation, guests authorize Overland Yukon to process this payment using the payment method provided at the time of booking.

If payment cannot be successfully processed, the reservation may be cancelled and the deposit forfeited.

Cleaning Requirements

The vehicle must be pressure washed and returned in a clean condition, both interior and exterior. This includes:

  • Removing all garbage

  • Removing food from the cooler

A cleaning fee will apply if the vehicle is returned dirty.

Recommendations

We strongly recommend carrying emergency supplies, planning fuel stops in advance, monitoring road and weather conditions and travelling with caution on remote highways.

Windshield

Windshield damage is not included in standard insurance coverage. Optional Windshield Coverage is available for $19.95 per day.

This coverage:

  • Does not apply to travel on the Dempster Highway

  • Is not valid for accident-related damage

  • Does not cover damage resulting from negligence or unauthorized use

Please review full terms prior to purchase.

Security deposit

A $1,000 security deposit is required at vehicle pick-up and will be processed as a credit card charge.

This deposit may be applied toward:

  • Damage or insurance deductible amounts

  • Additional mileage charges

  • Cleaning or restoration fees

  • Remote highway surcharges

  • Equipment loss or damage

  • Administrative or recovery costs

The unused portion of the deposit will be released following the return inspection of the vehicle.

Vehicle Returns

All drop-offs must be completed at least 30 minutes before closing:

  • Weekdays: by 4:30 PM

  • Weekends: by 3:30 PM

Late drop-offs must be pre-arranged and are subject to a $150 fee.

Appointment only

Due to limited staffing, we operate by appointment only. All pick-ups and drop-offs must be scheduled in advance.

Highway Fees

Certain roads require an additional usage fee due to the increased wear and tear caused by gravel surfaces, rough conditions, and the remote nature of these routes. These charges are not related to insurance or damage coverage, but reflect the higher maintenance demands associated with travelling on these roads.

  • Dempster Highway: $300

  • Top of the World Highway: $150

  • Robert Campbell Highway: $150

  • Travel into the United States: $100

Please notify us in advance if you plan to travel on any of these routes.

Support & Assistance

EQUIPMENT

Customers are fully responsible for any damage to rental equipment. Equipment is not covered under Overland Yukon’s vehicle insurance policy. Damage resulting from misuse, negligence, or improper operation may result in repair or replacement charges.

Guests Belongings

Overland Yukon is not responsible for lost, stolen, or damaged personal belongings. Personal items are not covered under any Overland Yukon insurance policy.

Cancellations

More than 30 days before pick-up: Full refund of deposit

Within 30 days of pick-up: Deposit is non-refundable

Within 14 days of pick-up: 100% of rental cost is charged

No refunds are provided for early returns or unused rental time. All cancellation requests must be submitted in writing by email.

Risk Responsibility

Travel on non-paved roads is at the customer’s own risk. This includes routes such as:

  • Dempster Highway

  • Top of the World Highway

  • Robert Campbell Highway

  • Canol Roads

Safe travel on remote gravel highways depends heavily on the driver. We strongly encourage cautious driving, reduced speeds, and constant awareness of changing road conditions. These routes are extremely remote and rugged, so taking extra precautions is essential. As we like to say when travelling the Dempster Highway, “slow is smooth, and smooth is fast.”

Overland Yukon will provide reasonable support and guidance if issues arise during your journey.

Our team is available to assist with guidance, coordination, and next steps should unexpected situations occur.

Due to the remote nature of many travel routes, response times may vary and guests should be prepared for limited connectivity, delays, and self-reliance in certain situations.

Frequently Asked Questions

  • Yes. Reservation changes may be possible subject to availability and operational considerations.

    Requests to modify dates, vehicle type, travel plans, or add-ons must be submitted as early as possible. Changes made close to the rental start date may not be accommodated.

    Please note:

    • Rate adjustments may apply based on new dates or vehicle availability

    • Changes within 30 days of pick-up may be treated as a cancellation and rebooking

    • Administrative fees may apply for significant itinerary changes

    All change requests must be submitted in writing by email.

  • All international visitors must hold a valid driver’s license from their home country. If the license is not in English, an International Driving Permit (IDP) is required.

  • The minimum rental period is 7-days.

  • Yes, subject to availability and pre-approval.

    • Early pick-up (before opening): $150

    • Late drop-off (after closing): $150

    These arrangements must be confirmed prior to your rental start date.

  • A 25% deposit of the total rental amount is required to confirm your booking. The exact amount will be calculated during the booking process.

  • One-way rentals may be available by request only. Additional fees will apply to cover vehicle relocation costs.

  • No. We offer satellite messaging devices with unlimited texting for a one-time fee ($85). These devices must be connected to your personal smartphone. In order to connect the device, the smartphone connecting must be able to receive a confirmation text message. Please add or request “Unlimited Satellite Text Messaging” into your booking.

  • No. Pets or animals are not permitted in the vehicles or rooftop tents.

  • Drivers must be at least 21 years old and hold a valid, unrestricted driver’s license for the full rental period. Learner’s, novice, or restricted licenses are not accepted.

  • Yes. A USA travel surcharge is required for insurance coverage. If this surcharge is not added to your rental, insurance coverage will be void.

  • Yes. Advance notice is required so we can coordinate transportation arrangements. Any pick up requests outside of Whitehorse’s downtown hotel area or the airport is subject to a pick up fee.

  • Each rental includes 200 KM per day. You may drive any distance you choose; however, mileage beyond your total included allotment will be charged at $0.40 per KM upon return.

  • Mileage is calculated over the total rental period, not per day. For Example:

    • A 7-day rental includes 1,400 KM total.

    • If you drive 1,200 KM, no additional charges apply.

  • Yes. A Yukon Government camping permit is required for territorial campgrounds. Permits can be purchased online in advance or self-registered at campgrounds (cash required)